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Delivery Methods

SHIPPING & DELIVERY INFORMATION

Delivery details for each product are shown in the shipping section of the product page.


Purchases you make from Hayneedle are delivered to you by small-parcel carriers or by our To-the-Door, Room-of-Choice, or White Glove delivery methods. Each is explained here.


Small Parcel:


Ground, 3 Day, 2 Day, and 1 Day services will arrive via a small-parcel carrier such as FedEx, UPS, or USPS.


A physical street address is required for all addresses except those being shipped to an APO or FPO, as we do not ship to P.O. boxes.


Orders with an APO or FPO address can be processed only if the product lists availability for international shipping. These orders are shipped via USPS, for which there is an additional charge.


Standard shipping rates for ground delivery apply to the 48 Contiguous United States only. Shipments to Alaska, Hawaii, APO/FPO, and Puerto Rico require 1-Day or 2-Day delivery service and may incur an additional charge. All other countries and U.S. Territories are considered international. International orders are shipped via FedEx International, and additional charges will apply. Each product will show availability for international shipping on the product page.


To-the-Door Delivery:


Products delivered using our To-the-Door Delivery will arrive via a large truck from contracted freight carriers. Freight delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers.


These deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window, or you can schedule your own appointment online with our carrier when tracking your shipment.


To-the-Door Deliveries are ground-level deliveries made outside the main home entrance (e.g. inside a garage or to a front porch). Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply. Contact our Customer Care Center about availability/pricing for additional services.


Transporting the item into the home or other area is the customer's responsibility. Individual drivers may provide some assistance, but Hayneedle cannot guarantee this additional service. Delivery agents are not equipped to dispose of packaging materials.


Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.


Room-of-Choice Delivery:


Room-of-Choice Delivery is an upgrade service that includes special handling and placement. Products delivered using Room-of-Choice will arrive via a large truck from contracted freight carriers.


Upon delivery, the service agent will place your product in the room of your choice. Removal of packaging material is not included with this service.


Room-of-Choice in-home deliveries are made Monday through Friday between 8 a.m. and 5 p.m. and require a recipient to be present. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.


  • Street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet with no vehicle weight restrictions.
  • Stairways, doorways, hallways, and turns should be at least 36 inches wide.
  • Delivery includes up to two normal flights of stairs (up to 15 steps each).

 


Delivery conditions that are outside the above guidelines and those including but not limited to things such as sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handing services and fees. If any of these apply, please contact our Customer Care Center about availability/pricing for additional services.


Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.


White Glove Delivery:


White Glove Delivery is a premium service that includes special handling and placement. Products delivered using White Glove Delivery will arrive via a large truck from contracted freight carriers. Please note this service is not available in Pennsylvania.


Upon delivery, the service agent will place and unpack your product in the room of your choice. Removal of packaging material is also included with this service. Assembly and movement of existing furniture are not included with this service.


White Glove in-home deliveries are made Monday through Friday between 8 a.m. and 5 p.m. and require a recipient to be present. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.


  • Street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet with no vehicle weight restrictions.
  • Stairways, doorways, hallways, and turns should be at least 36 inches wide.
  • Delivery includes up to two normal flights of stairs (up to 15 steps each).

 


Delivery conditions that are outside the above guidelines and those including but not limited to things such as sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handing services and fees. If any of these apply, please contact our Customer Care Center about availability/pricing for additional services.


Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.


What to do upon delivery:


Please inspect the package at the time of delivery and before you sign the carrier's delivery receipt.


Are all pieces accounted for?


It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact our Customer Care Center to locate the missing item(s).


Are the boxes or product(s) damaged?


You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. Please contact Customer Care to notify us of the refusal.


If only part of an item is damaged, you may accept the order, record the damages on the carrier's delivery receipt, and contact us. We may be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will request that any replacement item(s) be sent to you promptly and free of charge.


Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and truck number if available so that we may track the order back to our vendor or warehouse. If you discover damages after the delivery is complete, please contact our Customer Care Center within 24 hours so that we may resolve the situation immediately.